FAQs

 

Packaging and giftwrap

Each piece of our jewellery comes with its very own keepsake gift box and wrapped in beautiful environmentally friendly packaging at no extra cost. If you would prefer your order not to be gift wrapped as you would like to see the jewellery before gifting for example, please let us know in the comments section of your order.

Personalisation

We are able to include a short personalised message on the reverse of the gift box tag. Please include these details in the comments section when ordering if required.

Dispatch and delivery

All our jewellery is made to order and is generally ready to dispatch within 3 to 5 working days of payment being received. For custom orders this time may be a little longer, but will be pre-agreed at the time of order, and we will keep you updated with the progress of your order.

UK: £3.99 – Delivery via Royal Mail recorded service between 1 and 3 working days

Europe: £4.50 – Delivery via Royal Mail airmail within 3-5 working days, however not guaranteed, please allow up to 14 working days from dispatch to delivery.

Worldwide: £5.50 – Delivery via Royal Mail airmail within 5-7 working days, however not guaranteed, please allow up to 14 working days from dispatch to delivery.

Returns

We take great care of our jewellery to ensure it is dispatched in perfect condition and we hope that you will be very happy with your purchase, however should you wish to return the item, you have up to 14 working days after receiving your jewellery to contact us.  The item must be returned in unused, re-salable condition using a tracked postage. Once the item has been returned, a full refund will be issued. Please do let us know if you have any problems, we will always do what we can to help you.

Jewellery care

To help maintain the longevity of your jewellery, when not being worn please store your jewellery out of direct sunlight. Your jewellery should be kept away from water and removed before having a bath or shower.

Custom orders

If you have a specific idea for a piece of jewellery that is not listed please get in touch! We are always happy to work with people to create something truly unique and special. We have created keepsake jewellery with first locks of hair, jewellery containing left over wedding flowers and much more, so just get in touch!